At Rutas Cafeteras Tours, we understand that travel plans can sometimes change unexpectedly. We want you to book with confidence, which is why we offer clear, fair, and transparent cancellation policies designed to give you peace of mind.
Here’s how our cancellation policy works:.
1. Cancellations in Advance
- Cancellations made 7 or more days before the tour date are eligible for a full refund, excluding non-refundable third-party services such as flights, transportation, accommodation, admission tickets, and travel insurance.
- Cancellations made 4–6 days before the tour date are subject to a 30% cancellation fee to cover administrative costs.
- Cancellations made 3 days or less before the tour date are non-refundable..
2. Date Changes
- You may reschedule your tour free of charge by notifying us at least 5 days before your scheduled tour date.
- Rescheduling requests made less than 5 days before the tour date are subject to availability and additional charges.
- Important: Changes to flights, accommodation, transportation, admission tickets, or travel insurance booked through us may incur additional fees or penalties, depending on the provider’s policies.
3. No-Shows
- No-shows without prior notice are non-refundable.
4. Cancellations by Rutas Cafeteras Tours
- If we need to cancel your tour due to extreme weather, road closures, or other circumstances beyond our control, we will offer you:
- Reschedule your tour at no additional cost, or
- Receive a full refund for the tour, excluding services provided by third parties.
5. Non-Refundable Services
- Flights, accommodation, transportation, admission tickets, and travel insurance booked through us are subject to each provider’s cancellation and refund policies. Depending on the provider, these services may be non-refundable or incur cancellation fees. We recommend reviewing the applicable terms before booking.
6. Refund process
- Refunds will be issued to the original payment method within 7–10 business days.
📌 Recommendations:
- Before booking, please review your itinerary and make sure you’re available on your selected dates.
- If your plans change, don’t worry! Just reach out to us as soon as possible, and we’ll be happy to help you find the best solution.